Terms and Conditions of Sale

Last updated: 20/04/2026

1. Introduction and Contractual Framework

These Terms and Conditions (“Terms”) constitute the legally binding contractual provisions governing the supply of all products and services by Wellnesshealth Ltd (“we”, “us”, “our”). By placing an order, accessing our services, or otherwise engaging with our commercial offerings, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full. These Terms may be amended periodically, and it is your responsibility to review them prior to submitting any order.

2. Eligibility and Regulatory Disclaimers

You must be at least 18 years of age to procure any products or services from us.
We are not a regulated healthcare provider and do not offer medical advice, diagnosis, or treatment. All products and services are provided strictly on a non‑clinical, informational basis and must not be construed as a substitute for professional medical assessment.

No warranties, representations, or assurances are provided regarding health‑related outcomes, improvements, or results.

3. Customer Obligations

You are responsible for ensuring that all information supplied to us is accurate, complete, and up to date. You must comply with all instructions, guidance, or procedural requirements issued in relation to our products or services.

Failure to comply may affect service outcomes and may result in additional charges.

4. Blood Testing Services

Where you purchase a blood testing kit or related service:

• Your sample will be processed by a UK‑based laboratory operating in accordance with applicable professional standards.
• You will receive a report indicating whether your biomarker values fall within the reference ranges for the tests undertaken.
• We do not diagnose medical conditions or interpret clinical significance.

If your results fall outside expected ranges or if symptoms persist, you must seek advice from a suitably qualified medical professional.

You are responsible for ensuring that any blood sample is collected by a suitably qualified practitioner and for the lawful disposal of sharps unless you use our nursing services.

5. Order Acceptance and Rejection

An order is deemed accepted only when we dispatch or supply the relevant product or service and confirm such dispatch or supply.
We reserve the right to reject orders for reasons including, but not limited to: stock unavailability, inability to verify age, geographical restrictions, or pricing errors.

6. Pricing, Payment, and VAT

Prices are as displayed on our website and include VAT. Subscription services are billed at the intervals disclosed during the order process.
Interest may be charged on overdue payments at 2% per annum above the Bank of England base rate.

VAT adjustments will apply if the VAT rate changes between order and supply.

7. Delivery, Delays, and Variations

We are not liable for delays caused by events outside our reasonable control, provided we notify you and take reasonable steps to mitigate the delay.
Products may vary slightly from images displayed online.

8. Consumer Cancellation Rights

You may have a statutory right to cancel certain purchases within 14 days, subject to exclusions including:

• completed services
• sealed goods unsealed after delivery
• personalised or bespoke goods
• goods inseparably mixed with other items

Returned goods must be sent at your own cost and in acceptable condition. Refunds will be issued within statutory timeframes.

9. Faults, Defects, and Consumer Remedies

If you believe a product or service is defective, you must notify us promptly. We comply with all statutory obligations under UK consumer law regarding the supply of goods and services.

10. Changes, Suspension, and Withdrawal

We may amend products, services, or these Terms to reflect legal or regulatory changes or to implement minor technical adjustments. Substantial changes will be communicated in advance, and you may terminate the contract if you do not agree to them.

We may suspend or withdraw products or services with appropriate notice.

11. Termination by Us

We may terminate the contract and seek compensation if you fail to make payment, fail to provide required information, or fail to accept delivery or service performance within a reasonable time.

12. Liability Framework

We exclude liability for losses that are unforeseeable, caused by events outside our control, or avoidable through reasonable action.
We do not exclude liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• statutory rights under the Sale of Goods Act 1979 or Supply of Goods and Services Act 1982
• defective products under the Consumer Protection Act 1987

13. Data Protection

Personal data is processed in accordance with our Privacy Notice.

14. Complaints

Complaints will be handled promptly, fairly, and in accordance with our internal complaints procedure.

15. Assignment and Third‑Party Rights

We may transfer our rights and obligations under this contract to another organisation. You may transfer your rights only with our written consent. No third party has rights under this contract.

16. Severability and Enforcement

If any provision is deemed unlawful or unenforceable, the remaining provisions shall continue in full force. Delay in enforcing rights does not constitute a waiver.

17. Corporate Identity and Communications

Wellnesshealth Ltd is a private limited company incorporated in England and Wales under company number 15403240, trading as Wishing Well Health. Our business address is located at 10 Nantgwyn street,, Tonypandy, CF40 1LS.

All statutory notices, formal correspondence, or communications required under these Terms must be submitted in writing via the designated contact channels. We will acknowledge receipt in writing using the contact details provided at the time of your order.

 

18. Governing Law

These Terms are governed by the laws of England and Wales.

If you have any questions or concerns about these Terms, please contact us at:

• Email: info@wishingwellhealth.co.